As part of the Lufthansa Group’s innovation project we created a proof of concept for the digital customer support for Austrian Airlines. In addition to answering classic FAQs, the virtual assistant was also equipped with functionalities relating to contact points in the customer experience like flight search and bookings.

The majority of the sales team needs information on the road and in real time, while they are on their way to the customer in order to secure the latest information. Through voice based virtual assistants we were able to automate any requests coming from the sales force.

Through the deep integration of a virtual assistant we mapped customer communication with fewer friction points and in real time. Insurance enquiries, health tips and direct, personalised claims notification via login are just some of the topics we supported our partner UNIQA Insurance Group AG as an innovation leader in the insurance industry.

For Volkswagen Financial Services we successfully built a virtual assistant to overcome hurdles in the process of buying a warranty insurance. If a customer is uncertain about his information procurement, the digital assistant proactively intervenes and helps the customer to resolve uncertainties.